It was a pleasure definitely going with Iberia on my future travels
Our connecting flight was cancelled and it took us 15 hours to reach our destination.
This has been the worst experiencia I have had traveling overall. More than 3 delays, no one answering questions, no one at the AA counter. No one at customer service and after having to change transportation to airport and spend the night at a hotel paid by me, we were delayed inside of aircraft for more than 2 hours!!! Bad experience!!!
Wow! Wonderfully designed, super comfortable, spacious business seats. The food was great and the staff were friendly and attentive. A fabulous experience!
The new Finnair business class is superb! The design is wonderfully innovative and ridiculously comfortable. There is more seat space to lounge and sleep than the usual business class seat. The staff were amazingly attentive and the food was great (hard to say about most airline food!). There was limited toiletries (most of which I don’t use anyway) and no pyjamas for this flight. Everything else was next level. A fabulous experience!
Extremely low quality food. Ordered muslim meals but got vegetarian meals instead. Muslims are not vegetarian, they love meat as much as any other non-vegetarian person, so make a decent effort to get halal meals. Regardless, the vegan sandwich was absolutely tasteless. I am pretty sure the company making that sandwich does not even do a taste test itself
Arriving at Heathrow was a complete disaster because air bridge broke down and it took ages to find spare stairs! Something that I'd kick Heathrow in the shins for, not Finnair - who were great.
Not great. Flight attendants were aloof, food was mediocre, seats that I paid $150 were given to someone else without any concession. I will probably never use kayak again. Terrible experience from start to finish.
The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.
All good- I love BA and the professionalism of the crew and pilots.
My only complaint is that the pocket in front of me was ripped and my things, like iPad and airline magazines, kept slipping to the floor.
Flight delayed yet again. Crew apathetic and unhelpful re affect on connecting flight.
I think Virgin is one of the best flying experiences, especially from/to the UK. The staff are so helpful and fun, the food is good, seats comfortable, goof entertainment and great value. Check in and boarding is pretty pain free. I also find that the other passengers are generally so kind and considerate than when I've flown other airlines.
Cabin crew on our flight showed lack of any customer service gruff and acting annoyed if you asked anything and I mean anything Example a man on the seat over dropped his beer on my husbands blanket We asked if we could switch out blankets cabin crew Said. No we don’t have any extras OK well can you take the wet one Cabin crew looked disgusted and annoyed Took it no OK or yes just a growl
Quick flight. But cabin crew were very noisy and talking too much, especially when we were seated at the back of the plane trying to sleep through the night .
My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
The delay was an issue. Other than that. Every thing good
Hi vergin Atlantic service was good but the flight ticket agent travel up charge me extra 57 pounds as a airport charges, actually I refuse to pay but they say if I not pay £57 then they say you will not be able to travel from Heathrow to goa ,so for me there was no option and it was just 3 day before my departure so i paid, so please look in to the matter. And I have a receipt of £ 57 as well .thanks
Staff didn’t check cabin well for landing seemed more interested in chatting to each other. Food was poor and differed from pre order.
Great! I love Jet Blue. My favorite airline! Very efficient, clean and timely.
We were told that our flight would be delayed for 90+ minutes because of weather, so we went to get something to eat only to have them randomly start boarding 15 minutes after the announcement, with no warning.
Entertainment... No earphones passed out. Many including me couldn't use the TV. Legroom was good. Crew was indifferent and a bit surly. Free wifi was a nice convenience. Check in desk location was unknown. Gate number on the boarding passes was wrong.
Confusing. Delay updates were out of whack At one point it said my flight was 25 hours. Three gate changes and two delays only to change back to original departure time. Gate announcer and on board flight attendant (Alejandro) making the announcements was impossible to understand due to accent and speed of speech. After beverage service the rear flight attendants sat back there on their phones. No refills no checking in, one sweep through for trash collection. Very impersonal. Bring back co*ke products
Business class is great. New airplane, very comfortable, better than some of the major airlines I am used to
Delayed by almost an hour - I also noticed that all JetBlue flights departing from PBI were delayed yet the weather was perfect.
Non operational toilet, non operational charging outlets and my air didn’t work.
I loved the wifi, much better than Delta. Seats were old. and bathrooms dingy.
There was no wheelchair or wheelchair escort at the gate..unacceptable
Delayed 4 hours because of maintenance issue they knew about all day. Get another plane. Time is precious!
have screens on backs of chairs...offer free snacks and water
Boarding and crew was great. Flight was cold, need layers. Deplaning was hard. We had to take stairs off the plane and I was separated from my travel companion because we were not seated together and they would not let him wait for me to get off so we were forced onto different shuttles.
Check in and boarding was easy, crew was cheerful. Not much to read or do on the plane and our neighboring passengers were talking loudly so we could not sleep. But overall good. Great coffee.
Flyplay is the only way I travel to Europe. Had a 15 hr layover in Iceland. Normally this would suck, but I regret a car and saw the black sand beaches, several waterfalls and sky lagoon. And finished with lamb at cafe Loki.
did not get the seats we had specially paid for
This is a no frills airline. You cant expect much for the price. Low cost flight, clean, nice staff. That's all I need for the price. If you want more, book with another airline and pay more. For Europe trips, PLAY is the ONLY airline I use
Misleading instructions for check in. Although I did virtual check in and was instructed to head to security, once I was at security, they told me to go back to Play ticket counter and get paper tickets. Also, beware that Play doesn’t participate in TSA PreCheck. I didn’t know that, despite entering PreCheck info when I purchased the tickets. I wasted time in the TSA PreCheck line as well. So we had two setbacks at check in.
It's a budget airline, so forewarned is forearmed. Yes, you pay for everything like carry-on, checked baggage, seat selection, but that's becoming the case with major airlines. Bringing your own snacks and entertainment on board is highly recommended. It's no frills, but the crew, the plane and the flight itself was great. If you want pampering go for a larger airline. If you just want to get from A to B in comfort and safety, Play is a great choice.
It is a low cost airline. Staff are courteous. There is no entertainment. Food is purchased.
Upon boarding, the people at the gate were extremely rude, there were no outlets on a 6 hour international flight, there was no entertainment, all food and drink was purchase only (even snacks), and my seat reclining function was fully broken. The only redeeming quality was the flight attendants were extremely nice. This was by far the worst flight I have ever been on in my entire life
Did not fly this flight because one of the two flights, Geneva to London or London to Boston, was cancelled the morning of departure.
A cattle car, but at least they didn't lose our luggage this time.
My baggage never arrived .. its day 4 and still waiting.. on top of that the idiots gave my luggage to fedex who dont deliver on sat/sun and i am waiting on my medicines .. hopeless ground staff using mediocre logic to show urgency of luggage delivery
It didn't happen at all. They sold out my seat taking their own decision that I'll not get to boarding on time, but I was!
Terrible, broken window and the blinded didn’t shut during the entire flight. Nobody could sleep
The experience was terrible. 1) We boarded late, 2a) BA lost my bag, 2b) The bag was delivered an entire day later than they said, and 2c) When it was delivered they brought the wrong / someone else's bag, and then the drivers had to come back with the right one. My medicine was in that bag so I needed it ASAP and there was no number to call that would let me speak to an actual person (vs. a automated voice that hangs up on you). This is in addition to my departing flight where an 11 hour travel day turned into a 20 hour travel day, given that: 1) the flight departed late AND it took an hour to deplane when we landed, causing us to miss our connection to Florence. This meant we had to take two connectors to arrive the same day (through Madrid and then Florence). 2) For the 2nd connector, the printer broke so we had to exit Madrid airport to print our boarding passes, and that delay almost caused us to miss our connector for a 2nd time in the same day, for reasons that BA should have easily been able to address.
Not being able to check my luggage ruined my flight experience with British Airways. I have to spend hundreds of dollars to get my luggage to me.
A pretty decent flight. Pretty cramped in economy, but not as bad as some.
Flight was delayed for 18 hrs. After boarding spent 3 hours in the plane before departure, during that time no food/water was served.
Good environment, decent seats, good food but flight was delayed ~2 hrs. No explanation given except incoming flight delayed.
